Front Desk Associate
Planet Fitness, a private equity backed fitness retailer, is seeking applicants for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers 1st-rate service and fosters positive customer satisfaction and loyalty while promoting ECP-PF Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.
Essential Duties and Responsibilities :
Welcome and exit members in a confident, professional, and friendly manner with hi’s and goodbye’s.
Anticipate member’s needs, respond promptly and acknowledge all members
Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate details.
Utilize effective communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant background.
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